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Process Improvement:
We helped a federal defense agency:
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Increase productivity and save costs through process improvements at headquarters and 13 major commands across the globe
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Do side-by-side comparisons of its accident and injury reporting standards with those required by regulation
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Document processes related to these reporting standards and assess how performance standards affected them
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Bring all stakeholders together to agree on recommended accident and injury reporting standards
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Improve internal Lean Six Sigma capacity by training and mentoring selected personnel
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Create user-friendly tools to assess and monitor safety and worker’s compensation operations
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Design innovative approaches that kept cultural challenges from blocking process improvement
We helped a federal civilian agency:
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Involve stakeholders from different departments in facilitated workshops and working groups that designed process improvements and plans to implement them
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Implement these process improvement plans successfully and on time
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Improve efficiency and turnaround time by streamlining 14 administrative processes
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Document guidelines and create a reference manual for these administrative processes
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Develop a quality assurance program for the new administrative processes
Establish a common process for managing annual grants of $58 billion across multiple agencies
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Plain Language Communication:
We helped a federal defense agency:
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Improve regulatory compliance and save significant time and costs by developing standardized templates for plain language environmental assessments and
related documents
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Train their professional staff to use the plain language templates effectively
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Provide plain language awareness training to executive leadership and more than 200 field personnel
We helped a local government:
Launch a
government-wide plain language initiative to help them communicate clearly with customers. As part of this work we:
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Provided plain language training
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Supported formation and operation of a plain language writers’ network
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Reviewed the participants’ written products six months after the initial training to assess their progress and need for further support
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Provided follow-up training sessions after our review of the participants’ written products
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Consulted with the client on the progress of its plain language program after the follow-up training
We helped a private sector corporate client:
Develop plain language
skills to improve the clarity of written information they provide to customers. As part of this work we conducted:
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